Privacy Policy

At Ruwawa Farm, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: January 2025

Information We Collect

Personal Information

  • Name, email address, and phone number when you contact us
  • Shipping and billing addresses for orders
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

  • IP address, browser type, and device information
  • Website usage data and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

  • Process and fulfill your coffee orders
  • Respond to customer inquiries and support requests
  • Send order confirmations and shipping updates

Business Operations

  • Improve our website and customer experience
  • Send newsletters and promotional content (with consent)
  • Analyze website traffic and user behavior

Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

Encryption

SSL encryption for all data transmission and secure storage protocols

Access Control

Limited employee access to personal data on a need-to-know basis

Regular Updates

Continuous monitoring and updating of security systems

Data Backup

Secure backup systems to prevent data loss

Your Privacy Rights

Access & Control

  • Request access to your personal data
  • Request corrections to inaccurate information
  • Request deletion of your personal data

Communication Preferences

  • Opt-out of marketing communications
  • Update your communication preferences
  • Request a copy of your data

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. You can control cookie settings through your browser preferences.

Essential Cookies

Required for basic website functionality

Analytics Cookies

Help us understand website usage patterns

Marketing Cookies

Enable personalized advertising and content

Questions About Your Privacy?

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

Email Us

For privacy-related inquiries:

ruwawacoffeefarm.com

Response Time

We typically respond within:

24-48 hours

Your Privacy is Our Priority

Legal Compliance

This privacy policy complies with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations. We are committed to maintaining the highest standards of data protection.

GDPR Compliant CCPA Compliant Industry Standards